How can we help?

What is Smart Gifting?

Giftpack’s Smart Gifting uses AI technology to analyze your recipient’s gifting options. With a simple questionnaire and over 3.2 million products, we help you pick the right gifts for the right person.

How to create a Smart Gifting order?

You can create an order by following the steps provided in the video below.

1. Log in to your account;

2. Navigate to Smart Gifting;

3. Fill out your Order Information;

4. Add Recipients and click Next when you are ready;

5. Create a new Redeem Template;

6. Customize the text and logo in boxes in all three types of emails above;

7. Click Next button and proceed to placing your order.

🌟That's it! Giftpack will take care of everything else!

What is Marketplace order?

A Marketplace or "Pick gifts myself" order allows you to pick gifts manually for your recipients.

How to launch a Marketplace order?

Watch the video below to learn how to create a Marketplace order by following the steps provided.

1. Log in to your account;

2. Go to the Marketplace and Start an Order;

3. Select Recipients and click the “I’m Ready” button;

4. Confirm your recipient selection and proceed to Gift Selection;

5. Pick one gift from the pool and click on the image, then press the Select Product button;

6. Repeat the steps if you have multiple recipients and press the Next button when you are finished;

7. Fill out the Order Information;

8. Customize the highlighted boxes by clicking the “Customize It” button;

9. Set the preferred Notifications method for your recipient;

10. Review your Order;

11. Click the Place Order button to create an order.

🌟Now, you can review your campaign on the Orders tab.

To learn how to add Recipients, please watch this video or follow the steps provided below:

1. Go to the Recipients tab;

2. Click Add at the top right corner;

3. Fill out the Recipient Information;

4. Click Add in the bottom right corner.

🌟 You can view and edit Recipient profiles in the Recipients tab.

We offer gift senders a complimentary test questionnaire to provide them with a complete demonstration of our AI gifting service's capabilities. You can watch our video or go through the steps provided below to learn how to access the free questionnaire:

1. Create an account and navigate to Free Trial tab.

OR

1. Go to our website's main page;

2. Click the Quiz Me button.

❗️Please be aware that the test questionnaire results will be delivered to your inbox within 5-7 business days since it is a trial version.

Interpersonal relationships are integral to the success of any business, and there isn't a more simple yet effective way of fostering business relationships than with gifting. Giftpack does the heavy lifting for you, from picking, packaging, shipping, tracking, and obtaining reviews from your recipients. With over 3.2 million products ranging from $5 to $150,000 USD, Giftpack can streamline your gifting process to make corporate gifting a central part of your business's success.

With Giftpack, you can create 3 different campaigns depending on your needs→

🌟 Smart Gifting Campaign

This campaign is designed to maximize recipient satisfaction by empowering them to select the gift that best suits their preferences. By sending recipients simple questionnaires, Giftpack’s AI analyzes keywords, social media accounts, and other information to select the most suitable gift for your recipients. We handle the gifting process, from gathering information to delivery and tracking!

• You can learn more about Smart Gifting orders here.

🌟 Marketplace campaign

Marketplace campaigns enable you to select gifts for your recipients manually from our gift pool with more than 3.2 million product options.

• To learn how to create Marketplace orders, please check out this video.

🌟Swags campaign

Giftpack provides customized logo merchandise for you and your company. With highly customized designs and global warehouse management, we handle your gifting campaign with love and care, boosting your company image!

• Learn how to create your own item designs and how to request the customized Swags design from our team here.

❗️At Giftpack, we prioritize flexibility and aim to meet your unique gifting expectations. Simply message us or schedule a call here if you have a need for more customization or want to discuss the details of your future gifting order.

What are Swags?

Swags are the best fit for you if you want to add your company's logo, motto, or designs to the items.
We offer individual products as well as highly customized gift boxes for you and your company. With our global warehouse management, we handle your gifting campaign with love and care, boosting your company image!
❗️Please contact our Customer Support team for the most recent information on item quantity availability and bulk discount prices.

How to create a Swag order?

You can watch this video or follow the steps below:

1. Log in to your Giftpack.ai account;

2. Go to the Swags tab and browse the product options in the Shop section;

3. Select an item and add size, color, quantity and upload your company’s logo;

4. Click the Add button and browse for more items;

5. Or click the bag icon and proceed to check out.

Request a Proposal

If you can't find the products you are looking for, or you want a more customized design, you can book a call with us and have our designer discuss further details with you. Watch our video or follow the steps below to learn how to submit a proposal.

1. Navigate to Proposals tab;

2. Fill out and submit your application;

3. Receive proposal;

4. Talk to our designer;

5. Confirm order.

Check out these resources to learn more about the services we provide!

🌟Smart Manufacturing
🌟Giftpack Campaign Types: Exploring Solutions for Your Gifting Expectations

🌟How does Giftpack work?

Giftpack offers more than 3.2 million kinds of products in our marketplace for clients globally, ranging from $25 handmade rugs to $150,000 high fidelity speakers, to ensure that there's a perfect gift for every budget and type of person.

No Boring Gift Options

🌟Physical Products;

🌟E-Vouchers;

🌟Life Experiences.

Check out our marketplace for all gift options: 

• Marketplace of gifts

The time taken to make gift recommendations may vary from 2 hours to 2 days, depending on the amount of data we need to collect about your recipients online. For those with time constraints, our AI can generate suggestions in just 2 minutes using interactive questionnaires.

❗️Please note that test questionnaire results will arrive to your inbox within 5-7 business days, as it is the trial version.

🌟 Follow campaign progress on your Dashboard. Track the progress of your campaign easily in your Giftpack dashboard.

🌟Yes! You can do this in two ways:

1. Create a Marketplace order and manually choose the same gift for all recipients.

2. When creating a Smart Gifting order, choose to skip sending out the questionnaire to your recipients.

Once your order creation is complete, our Customer Support team will reach out to you to gather more detailed information about the specific gift you wish to send out. Subsequently, we will manually create a unique "Fixed Gift" campaign tailored exclusively for you.

❗️We highly recommend opting for the Smart Gifting campaign route as it provides you with access to item bulk discounts, allowing you to save on costs. For more information regarding the bulk discount options available, please don't hesitate to contact our dedicated Customer Support team.

Yes! You can sign up for an account here and start gifting right away!

Don’t hesitate to chat with our Customer Service Representative if you have any questions.
🌟 To learn more about the type of campaigns you can launch, please refer to Exploring Solutions for Your Gifting Expectations video.

Click on the black speech bubble icon in the bottom right corner to speak with a member of the Giftpack team. We can assist you in English, Chinese, Korean, or Japanese.

🌟Or book a call with us here if it is more convenient for you.

🌟 The process for Marketplace and Swags orders will proceed as follows:

1. The recipient will receive an email and/or text message relating to their gift from Giftpack;

2. Recipient then claims their gift by filling out their shipping information.

3. We ship out the gift once the recipient completes step 2.

🌟 The steps for Smart Gifting orders are as follows:

1. The recipient will receive an email asking to complete our questionnaire.

2. Recipient completes the questionnaire.

3. The questionnaire result arrives within 2 days.

4. Recipient chooses and claims their gift.

5. We ship the gift to the recipient.

🌟To learn more about these processes, please check out the video below:

Shipping times for gifts can vary based on the recipients' locations and any prevailing Covid-19 restrictions. In some cases, it may take as little as 4 days, while in extreme situations, it could extend up to 21 days.

🌟 Giftpack covers shipping of 220+ countries. To access full list visit our Country Explorer page.

Definitely! We ask recipients for feedback twice during the gifting process. To learn how to access your recipients reviews please watch this video or follow the steps provided below:

1. Go to the Orders tab

2. Select one specific Order

3. Scroll down until you see a list of your recipients

4. Click the Reviews button on the righthand side.

At Giftpack, we are committed to helping you create memorable gifting experiences.

We are able to provide free demonstrations of your logo on customizable products in our marketplace. We also provide custom gift box proposals.

For further customization needs, book a call with your account manager.

No worries! Our AI can work with as much or as little data as the recipient is comfortable sharing. Keep in mind, however, that the more data we have, the better recommendations are able to generate.

At Giftpack we take data privacy and security very seriously.

🌟Learn more: Data Privacy and Security.

Upgrading your Giftpack account is an easy process designed to enhance your experience and provide access to premium features. To upgrade to Premium Plan please follow the steps below:

1. Login: Begin by logging in to your Giftpack account using your credentials.
2. Billing Section: Once logged in, navigate to the Billing section within your account.
3. Upgrade Button: Scroll down the Billing page until you find a button labeled 'Upgrade to Premium.' Simply click on this button to initiate the upgrade process.
4. Confirmation: After clicking the 'Upgrade to Premium' button, you will be prompted to confirm your decision. Once confirmed, your account will be automatically switched to the Premium plan. You will now have access to the enhanced features and benefits associated with this plan.
   If you're considering our Enterprise plan, we're ready to provide personalized assistance. Click on the "Talk to Sales" button within your account, and schedule a meeting with our team. We'll work closely with you to explore Enterprise plan options and identify the best solution to meet your specific needs.

Feel free to reach out to our support team, If you have any questions or need further assistance during this process. We'll be happy to help you.

Downgrading your Giftpack account is a straightforward process. To initiate the downgrade, log in to your Giftpack account, and navigate to the Billing section. There, you will find a “Downgrade Sadly” button. Click it and confirm your decision.

It's important to note that our Freemium plan has a limit of 25 recipient profiles. If you exceed this limit, the downgrade process will result in the deletion of excess profiles. For example, if you have 100 recipient profiles and the limit is 25, 75 profiles will be removed.

The next step would be to review and select which recipient profiles you wish to keep, up to the allowed limit. After confirming your selection, your account will be automatically downgraded to the Freemium plan.

Please keep in mind that downgrading may also impact your access to premium features that are specific to higher-tier plans. However, your data, including saved recipient profiles and previous campaign history, will be preserved but may be subject to plan-specific restrictions.

If you ever decide to upgrade your account again, you can do so at any time by following the upgrade process outlined in the video below.