general

General

gifting

Gifting

shipping

Shipping

tracking

Tracking

payment

Payment

Q.01

How does Giftpack AI software work?

How does Giftpack AI software work?

Giftpack AI analyzes gift senders’ given keywords, social accounts, and other information to generate the perfect-matching gifts for their receivers from our 3 million gift pool worldwide.

Q.02

What's the process?

What's the process?

Simply import your recipients' data, create gifting campaigns, and leave the rest to us. Giftpack AI will help you find the perfect-matched gifts for your receivers, and we will deal with packing, shipping, tracking reviews, and more.

Q.03

What kind of gifts can I choose from?

What kind of gifts can I choose from?

Our gift pool has over 3 million gifts from around the world. Giftpack AI will select gifts that match your receivers’ preferences the best. Also, we hand-picked all the products on our platform to ensure gift receivers’ satisfaction!

Q.04

How long does the software take to generate gift options?

How long does the software take to generate gift options?

The generating time varies from 2 hours to 2 days, and it depends on how much data (digital footprints) of your receivers we need to collect online. We can also send interactive questionnaires to come out with the result without social data analysis in just 2 mins. You can pick the way you prefer.

Q.05

What if I’m not comfortable sharing data like social media or gender?

What if I’m not comfortable sharing data like social media or gender?

It’s totally fine! Our AI software can adapt demographic data like job title, industry, or age to generate you the best-matching gifts. But, one thing to keep in mind- the more data we have, the better gift results we can generate!

Q.06

How do you ensure my data is kept safe and secure?

How do you ensure my data is kept safe and secure?

We provide the best security level when transferring data ( EV SSL ) and have an unbreakable security level on the server with Google Cloud Platform and Amazon Web Services. You can find more information from our Privacy Policy page.

Q.07

What are the differences between the subscription plans?

What are the differences between the subscription plans?

The price will vary depending on how many receivers you have on our platform.

Q.08

Can I use your software for just gift ideas and not actually sending/shipping?

Can I use your software for just gift ideas and not actually sending/shipping?

Definitely! Please fill out the form below and we’ll contact you back for further details! https://giftpack.typeform.com/to/GDXdOhDS

Q.09

Can I send the same gift options to all my receivers?

Can I send the same gift options to all my receivers?

Yes, no problem! You can skip the gift generation process, and choose only to use our AI claiming and the shipping services.

Q.10

Can I get a free trial to see if I like the options of gifts?

Can I get a free trial to see if I like the options of gifts?

Definitely! Please fill out the form below and we’ll contact you back for further details! https://giftpack.typeform.com/to/GDXdOhDS

Q.11

Is Giftpack AI only suitable for corporates? What if I want to gift a family member or friend and want gift ideas?

Is Giftpack AI only suitable for corporates? What if I want to gift a family member or friend and want gift ideas?

We typically focus on named-accounts. But if you can give us the necessary information about your receiver, we can get the job done.

Q.12

Can I talk to customer service representatives for other questions?

Can I talk to customer service representatives for other questions?

Sure, please click the black icon at the bottom right of the webpage. Our customer services team can assist further in English, Chinese, Korean, and Japanese.

Can't find your answer?

We would love to answer any questions for you! Feel free to leave a message in the form down below. We will get back to you in a business day.

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