general

General

gifting

Gifting

shipping

Shipping

tracking

Tracking

payment

Payment

Q.01

How does Giftpack AI software work?

How does Giftpack AI software work?

Giftpack AI uses the given keywords, social accounts, and other information from the sender to analyze the perfect-matched gifts for your receiver in 1.5 million products around the world.

Q.02

What's the process?

What's the process?

You can simply import your recipients' data, create a gifting campaign, and leave the rest to Giftpack. Giftpack AI will help you find the perfect-matched gifts for your receiver and deal with packing, shipping, tracking reviews, and more.

Q.03

What kind of gifts can I choose from?

What kind of gifts can I choose from?

We have more than 1.5 million products from around the world. Our system will match the best type to fit your receivers. We hand-picked all the products on our platform, so no worries about the quality of items.

Q.04

How long does the software take to generate gift options?

How long does the software take to generate gift options?

The length of time depends on how much data we can gather from the internet of your receiver. It can take from 2 hours to 2 days in extreme cases (people with huge digital footprints like celebrities).

Q.05

What if I’m not comfortable sharing data like social media or gender?

What if I’m not comfortable sharing data like social media or gender?

It’s totally fine. Giftpack stands for you to provide the best gift recommendations. If you are not comfortable sharing private data, our software will use demographic data about your job title, industry and age to provide targeted options. However it is important to know, the more data we have, the better result we can deliver to you and your recipient.

Q.06

How do you ensure my data is kept safe and secure?

How do you ensure my data is kept safe and secure?

We provide the best security level when transferring data ( EV SSL ) and have an unbreakable security level on the server with Google Cloud Platform and Amazon Web Services. We also sign NDA’s for additional security.

Q.07

What are the differences between the subscription plans?

What are the differences between the subscription plans?

The price will vary depending on how many gifts you are going to send per month.

Q.08

Can I use your software for just gift ideas and not actually sending/shipping?

Can I use your software for just gift ideas and not actually sending/shipping?

Yes, you can. We will have a different pricing plan for you. Please reach out to our customer service for more details.

Q.09

I have the same 5 gifts I want to send to 1000 people. Can I use your software only for the automated email claim and shipping or do I need to use the software to choose my gifts too?

I have the same 5 gifts I want to send to 1000 people. Can I use your software only for the automated email claim and shipping or do I need to use the software to choose my gifts too?

Yes, you can. Our goal is to help gift senders save time and increase the impact of their gifts. Using our AI claim and shipping process is one of the services we provide to save you tedious time and focus on growing your business.

Q.10

Can I get a free trial to see if I like the options of gifts?

Can I get a free trial to see if I like the options of gifts?

Of course! Please reach out to our customer service for more details.

Q.11

Is Giftpack AI only suitable for corporates? What if I want to gift a family member or friend and want gift ideas?

Is Giftpack AI only suitable for corporates? What if I want to gift a family member or friend and want gift ideas?

We typically focus on named-accounts. But if you can give us the necessary information about your receiver, we can get the job done.

Q.12

How to contact customer service?

How to contact customer service?

Please press the button at the bottom right of our web page to contact. We provide 24/7 assistance in English, Chinese and Japanese.

Can't find your answer?

We would love to answer any questions for you! Feel free to leave a message in the form down below. We will get back to you in a business day.

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