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general

General

gifting

Gifting

shipping

Shipping

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Tracking

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Payment

Q.01

How does Giftpack's AI software work?

How does Giftpack's AI software work?

Our AI uses the recipient's answers to a personality quiz, keywords they would use to describe themselves, and any social media data they choose to share to recommend five gift options from our pool of 3 million.

Q.02

How do I send gifts?

How do I send gifts?

Simply enter some info about your recipients, set a budget for the gifts, and leave the rest to us. We'll take care of ordering, packaging, shipping, and more, all while keeping you updated with data reports at every step of the process.

Q.03

What kind of gifts are offered?

What kind of gifts are offered?

We currently pull from a pool of over 3 million gifts, from $50 handmade rugs to $5000 high fidelity speakers, to ensure that there's a perfect gift for every budget and type of person.

Q.04

How long does it take to generate gift options?

How long does it take to generate gift options?

It can can take from 2 hours to 2 days to make gift recommendations depending on how much data about your recipients we need to collect online. If you're short on time, our AI can generate suggestions in just 2 minutes using interactive questionnaires.

Q.05

What if I'm not comfortable sharing personal info or social media data?

What if I'm not comfortable sharing personal info or social media data?

No worries! Our AI can work with as much or as little data as the recipient is comfortable sharing. Keep in mind, however, that the more data we have, the better recommendations we can make.

Q.06

How do you ensure my data is kept safe and secure？

How do you ensure my data is kept safe and secure？

Giftpack takes data privacy and security very seriously. We use Extended Validation (EV) SSL Certificates to protect against phishing and online fraud, and our data is stored on Google Cloud Platform and Amazon Web Services, two of the most secure cloud computing platforms.

Q.07

Can I use your service just for gift ideas and send the gifts myself？

Can I use your service just for gift ideas and send the gifts myself？

Of course! Please fill out the form below, and we'll get back to you with further details. https://giftpack.typeform.com/to/GDXdOhDS

Q.08

Can I send the same gift options to all my receivers？

Can I send the same gift options to all my receivers？

Yes, no problem! You can skip the gift generation process, and choose only to use our AI claiming and the shipping services.

Q.09

Is there a free trial?

Is there a free trial?

Of course! Please fill out the form below, and we'll get back to you with further details. https://giftpack.typeform.com/to/GDXdOhDS

Q.10

Can Giftpack help me send gifts to family members or friends?

Can Giftpack help me send gifts to family members or friends?

Yes, you can sign up an account and start gifting!

Q.11

How can I talk with a customer service representative?

How can I talk with a customer service representative?

Click on the black speech bubble icon in the bottom right to speak with a member of the Giftpack team. We can assist you in English, Chinese, Korean, or Japanese.

Lesson 1 : Recipient Experiences

Lesson 2 : Import Recipients

Lesson 3 : Create AI Orders

Lesson 4 : Create Marketplace Orders

Lesson 5 : Dashboard and Reviews

Lesson 6 : Pricing and Payment

Lesson 7 : User Management

Lesson 8 : Group Management

Can't find your question?

We would love to answer your questions! Feel free to leave a message using the form below, and we'll get back to you within one business day.

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