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Gift credits are the backbone of your campaign. They are virtual tokens that you can purchase to fund your gifting campaign. Each credit is equivalent to one dollar. You can purchase the credits in the exact amount of your expected budget, or in smaller amounts that you can extend later on, giving you the flexibility to adjust the size and scope of your campaign at any time.

🌟 Please note, after each campaign, we will send you an invoice and refund any unspent credits back to your Giftpack account, so you can use them for your future campaigns. This offers a great opportunity to plan your future campaigns and allows you to keep your account funded and ready for the next campaign.

❓To learn how our subscription system works please visit the Pricing page.

To purchase the credits please follow the guidelines in this video or follow the steps provided below:

1. Go to the Billing page

2. Click + Purchase Credits button at the top right corner.

3. Click Create Invoice after typing in the amount of credits you want to purchase and filling out your billing information.

4. After the payment is received you can view the credits by going to your Dashboard.

🌟 That is all you need to add credits to your dashboard.

❓ For more information, click here.

❓ If you need further assistance, simply email your Account Manager or book a meeting with them here.

Unfortunately, we are unable to process any refunds for purchased credits. Our policy clearly states that all credit sales are final and non-refundable.

❗️However, we understand that there may be certain circumstances that require special attention. Please do not hesitate to contact our customer service team if you feel that your case falls under such circumstances. We will do our best to assist you and provide you with other possible options to address your concerns.