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The turnaround time for branded samples is dependent on the level of customization and number of items requested in your custom order.

1. Process

The the process for branded samples starts with a consultation to understand your requirements, including the target audience, budget, quantity, shipping countries, theme or branding, and timeline.

With this information we will be able to provide you with a branding proposal where you can see branding options provided by Giftpack’s creative team.

After signing off on mockups, we will begin to prepare samples. Please allow 15 days for branded samples (excluding shipping).

2. Timeline

The timeline from initial contact with your account manager to receiving is typically 4-5 weeks.

As always your dedicated Giftpack account manager will be there to guide and update you through the process.

Branding samples help in visualizing and assessing the impact of branding on the final product, ensuring that the design aligns with the company's identity and customer preferences. This can save time and resources by avoiding potential rework or production issues. It also enables businesses to present branded samples to clients, stakeholders, or investors, enhancing their confidence in the product and potentially securing new partnerships or orders.

For our Enterprise subscription holders, we offer exclusive discounts for bulk orders.

• Leather Products: Leather items can be branded through methods such as embossing or hot stamping. These techniques create a raised or indented design on the surface of the leather, adding a distinctive and elegant touch.

• Wood Materials: When it comes to wood products, engraved logos are a popular choice. Carving the logo onto the wood creates a permanent and visually appealing branding option.

Please keep in mind that these are just a couple of examples, and the available options for branding and engraving may vary depending on the specific product and materials used. For more detailed information and a comprehensive understanding of the branding and engraving options available for different products, we recommend reaching out to our team directly. We will be happy to assist you and provide tailored information based on your specific requirements.

Although we accept various file types, our strong preference is for the Ai file format (Adobe Illustrator). The Ai format allows for effortless scalability without any compromise in quality, making it an ideal choice for creating and editing artwork and logos.

Free on-demand swag proposals are available exclusively for our Enterprise subscribers. To discover the range of services offered with each subscription type, kindly refer to our pricing page for detailed information.

Branded samples can be provided upon request.

One of the easiest ways to see how your branding would look on on one of our thousands of customizable items would be setting up your branding center for free on your Giftpack Dashboard.

Giftpack will offer you a consultation to understand your requirements, including the target audience, budget, quantity, shipping countries, theme or branding, and timeline. Let us know how we can help with this pre-consultation survey.

With this information we will be able to provide you with a branding proposal where you can see branding options provided by Giftpack’s creative team.

Book a call with your account manager for further consultation.

Yes! We provide tracking information for your shipped samples. Once your samples have been shipped, you will start receiving email notifications containing the status of your shipment. This will allow you to stay updated on the whereabouts of your samples until they reach their destination.

🌟 You can always email your Account Manager to verify the location of your sample order as well.

Absolutely! To ensure you are satisfied with the product quality, you can place a small sample order. This will allow you to assess the items firsthand and make an informed decision before proceeding with a larger order. We want you to feel confident in the quality of our products and the value they bring to your gifting experience.

❗️Please be aware of the timing:

1. If you are facing time constraints and your campaign needs to kick off soon, we highly recommend requesting a video or photo overview of the final product. This will provide you with a quick and comprehensive glimpse of how the finished gift will look, ensuring everything meets your expectations before the actual delivery.
2. When there's ample time for the items to be produced and shipped to your location, please consider the following points: • For branded samples, please allow 15 days (shipping time excluded) for the samples to be prepared before your production. • For non-brand samples, please allow 7 days (Shipping time excluded) before your production. • Shipping times will vary from country to country. For more detailed information please contact our Support Team by email or schedule a call here.

🌟Customer satisfaction is our top priority, and we strive to address any concerns promptly.

Before producing samples, we provide detailed product information, including, but not limited to: product color, material, and design. After the sample is ready, we provide photos and videos of the sample to ensure it meets your expectations before shipping. 

In case the sample does not meet the established requirements once delivered, we will kindly ask for detailed feedback. We will provide you with a new sample if the issue is in the quality of the product or if there have been any supply chain issues. 

Our team will work closely with you to resolve any issues and ensure that the final product meets your expectations. Your feedback is invaluable to us as it helps us improve our products and services. 

❗️However, if you request a different product sample or a new design, additional charges may apply.

❗️Branded samples can not be returned, but we will commit to sending a new one in case there are any defects or issues with the product. Please provide us with detailed information about the problem and any supporting evidence, such as photos or videos. Our team will thoroughly investigate the matter and take appropriate actions to ensure your satisfaction.

❗️The guidelines and restrictions for artwork placement and size can differ based on the specific product you choose. Each product is associated with its own set of printing methods, which influence these limitations.

To get a clear understanding of the requirements for your chosen product, we recommend reaching out to your dedicated Account Manager. They will be able to provide you with detailed information and assist you throughout the process.

The pricing for branded samples varies depending on the type of campaign you wish to launch.

You can explore branded samples within your Giftpack Branding Center dashboard without any charge.

Discover your designs on a wide range of customizable items available in our Marketplace. For physical samples, the cost will be determined by the items you choose and the shipping region.

Book a call with your Account Manager for more information about SWAG campaigns, branding, samples and pricing.